Terms & Conditions

1. Acceptance of Terms

By accessing and using the LOEWE Glasses website (loeweglasses.com), you accept and agree to be bound by the terms and provision of this agreement. These Terms & Conditions govern your use of our website, products, and services.

If you do not agree to abide by the above, please do not use this service. We reserve the right to change these terms and conditions at any time without prior notice.

2. Product Information and Availability

Product Descriptions

We strive to provide accurate product descriptions, specifications, and images. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

Prescription Requirements

For prescription eyewear orders, customers must provide:

• Valid prescription from a licensed eye care professional
• Prescription must be current (within 2 years for adults, 1 year for children under 18)
• Accurate pupillary distance (PD) measurements

Stock Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products at any time without notice.

3. Ordering and Payment

Order Processing

Orders are processed upon receipt of payment confirmation. We reserve the right to refuse or cancel orders for any reason, including but not limited to:

• Product availability
• Errors in product or pricing information
• Problems identified by our credit or fraud verification systems

Pricing and Payment

All prices are listed in USD and are subject to change without notice. Payment is due at the time of order. We accept major credit cards, PayPal, and other payment methods as displayed during checkout.

4. Shipping and Delivery

We ship to addresses within the United States and select international locations. Shipping costs and delivery times vary based on destination and selected shipping method.

Delivery Responsibility

• Risk of loss and title pass to you upon delivery to the carrier
• We are not responsible for packages lost or stolen after delivery confirmation
• Customers are responsible for providing accurate shipping addresses

International Orders

International customers are responsible for all customs duties, taxes, and fees imposed by their country. Delivery times may be extended due to customs processing.

5. Returns and Refunds

We want you to be completely satisfied with your LOEWE Glasses purchase. Our return policy allows for returns within 30 days of delivery, subject to the following conditions:

Eligible Returns

• Non-prescription eyewear in original condition
• Unworn items with all original packaging and accessories
• Products without damage, scratches, or signs of wear

Non-Returnable Items

• Prescription eyewear (unless defective or incorrect prescription)
• Custom-made or personalized products
• Items damaged by customer misuse

For detailed return procedures, please visit our Refund & Returns Policy page.

6. Warranty and Product Defects

Manufacturing Warranty

LOEWE Glasses products come with a 1-year manufacturer's warranty covering defects in materials and workmanship. This warranty does not cover:

• Normal wear and tear
• Damage from accidents or misuse
• Scratches on lenses (unless due to manufacturing defect)
• Damage from improper cleaning or storage

Prescription Accuracy Guarantee

We guarantee the accuracy of prescription lenses made to your specifications. If there's an error in our lens making process, we will remake the lenses at no charge within 30 days of delivery.

7. Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of LOEWE Glasses or its content suppliers and is protected by copyright and trademark laws.

Permitted Use

You may view, download, and print pages from this website for personal, non-commercial use only, provided you do not modify any content and retain all copyright notices.

Prohibited Activities

• Reproducing, distributing, or creating derivative works from our content
• Using automated systems to access our website
• Attempting to gain unauthorized access to our systems
• Using our website for any unlawful purpose

8. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to our data practices as described in our Privacy Policy.

Information We Collect

• Personal information provided during account creation and ordering
• Prescription information for eyewear orders
• Website usage data and cookies
• Customer service communications

9. Limitation of Liability

To the fullest extent permitted by law, LOEWE Glasses shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

Our total liability for any claim arising out of or relating to these terms or our products shall not exceed the amount paid by you for the specific product or service that gave rise to the claim.

10. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of New York State, without regard to its conflict of law principles. Any disputes arising from these terms or your use of our website shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Class Action Waiver

You agree that any dispute resolution proceedings will be conducted on an individual basis and not in a class, consolidated, or representative action.

11. Modifications to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website after any changes indicates your acceptance of the new terms.

We encourage you to review these terms periodically to stay informed of any updates.